Summary of how I do business:
Step #1 – Contact:
Please check my Rig List to see what models I service.
Send your request to: firstname.lastname@example.org (MIKE@N1EQ.COM)
And please include the following information:
- Your call-sign and model number of radio (in the subject line).
- A detailed description of what is wrong with your radio, such as what bands and/or modes are affected.
- Please mention if the radio was obtained in this condition, or if there were any repair attempts or modifications.
- And you might mention the serial number, since some radios had various design changes during their production runs.
I do my best to answer all reasonable requests, often within one business day.
(I usually spend weekends and holidays away from the shop and computer.)
If I have an idea of repairs needed, I will advise. But realistically, I can’t know exactly what is wrong, or how much it’ll cost, until I actually examine the radio.
Step #2 – Authorization:
When accepting a radio for repair, I will authorize at least a 2-week window for shipment.
If the authorization period should expire, please check with me again before shipping.
Step #3 – Shipping:
After you’ve received authorization to ship, please be sure your radio is properly packed (see Shipping instructions). And ship it during the authorization period.
Acceptable shipping methods are UPS Ground (preferred), FedEx Ground/Home Delivery, and Priority Mail. Please do not use Parcel Post.
Note: A tracking number would be appreciated.
Step #4 – Notification:
I will notify you by email when your radio has arrived. And I usually unpack rigs the same day I receive them.
Step #5 – Repair:
I will keep you posted during the repair process. Most repairs are complete within a few business days, or a week at most. But occasionally, I do need to order parts, which could cause a delay. And if your rig has an intermittent problem, it could take a while to isolate.
Step #6 – Invoicing:
When repairs are complete, I will send an itemized PayPal invoice via email.
Step #7 – Payment:
You can pay securely on-line, via PayPal, with any major credit or debit card.
You do not actually need a PayPal account.
Note: I cannot process credit/debit card payments in-house, only via PayPal.
Step #8 – Return Shipment:
After I receive payment, I will schedule a UPS Ground pickup, which is usually the next business day. And I will provide you with the tracking number. Your radio will be re-packed in its original box(es), if supplied. And a printed invoice and replaced components, if any, will be enclosed in the package.