Policies

I only accept transceivers from licensed U.S. amateurs with valid call-signs.

My service is limited to U.S. hams within the contiguous U.S.

Days of Operation:
Monday through Friday.
Closed weekends and holidays.

Turn-Around Time:
Turn-around time is usually one week or less. But sometimes more time is needed, if there are intermittent or unusual problems, or special parts need to be ordered.

Radio’s Condition:
I expect radios sent in for repair to be in reasonably good condition. Frankly, I’m not interested in restoration projects, rigs that have been tampered with, or inheriting someones botched repair attempt. And I’m not interested in rigs that have been subjected to a corrosive marine/salt-air environment, or are water-damaged.
If I determine a radio’s condition has been misrepresented, whether intentional or not, I may deny services and return the unit at the customer’s expense.

Warranty:
My work is warranted for a period of 30 days. This warranty applies to the actual repair only. If my workmanship should fail, I will make it right. No other warranty is assumed or implied. If an unrelated problem should arise during the warranty period, new repair charges may be applied, at my discretion.

Communication:
This is an internet-based business.
Email is the primary and preferred method of contact.
I do not conduct business by phone, fax, or mail.
Phone consultation is available to established customers only.

Payment:
Payments, including credit/debit cards, are processed exclusively on-line via PayPal.
I do not accept checks, money orders, or cash.

Shipping:
Prior authorization is required before shipping your radio in for service.
I only accept shipments from within the contiguous U.S.
Acceptable shipping methods are UPS Ground (preferred), FedEx Ground/Home Delivery, and Priority Mail.
All return shipments are via UPS Ground, using my account, and shipped directly to the customer.
No trans-shipments.

No in-person drop-off or pick-up:
This is a home-based business, and my home is not open to the public.

No third-party transactions:
I will not transact through a third-party. If your buddy has no internet access, frankly, we can’t do business.
This is the 21st century. Internet access is practically a necessity. And in my opinion, someone in such a technical hobby as ham radio should also be able to own and operate a computer.

No third-party shipments:
If you purchase a radio that needs servicing, I will not accept shipment from the seller. The rig must be in your hands first, so you see what condition it is in. Then you may make arrangements to ship to me.
If you decide to sell your radio before or during repairs, I will only ship it back to you, not the buyer. And my invoice and warranty will be in your name only.

No dealers/resellers:
I offer my services to end-users only. I do not offer my services to “dealers”, whether it is an official dealership or an individual that resells for profit.