1	First, be reasonably sure your rig actually needs repair. Make sure the problem doesn’t lie elsewhere, such as antenna, feed-line, power supply, cables, microphone, etc. To rule out antenna, feed-line or RF-feedback issues, test the rig on a dummy load. Every ham should have a dummy load!
2	Be reasonably sure your rig is worth repairing. I'm generally not interested in restoration projects, or inheriting someone's botched repair attempt.
3	Check my Repair List to see if I service your particular rig.
4	Review my Policies, FAQ and Shipping pages to be sure you are in agreement.
5	Email your request to mike@n1eq.com. Enter the model number and your callsign in the subject line, and describe the problem(s). I strive to answer all reasonable requests within a few business days.
6	If I agree to service your rig, I will authorize a ship date. So please be ready to ship. The ship date is usually within a week or so, depending on my current workload.
7	After you’ve received authorization to ship, please be sure your rig is properly packed (see Shipping instructions), and ship so it'll be delivered to me during the time frame provided. If you cannot follow through, please have the courtesy of letting me know.