Step 1 Your Responsibility	First, be reasonably sure your rig actually needs repair. Make sure the problem doesn’t lie elsewhere, such as antenna, feed-line, power supply, cables, microphone, etc. To rule out antenna, feed-line or RF-feedback issues, test the rig on a dummy load. Every ham should have a dummy load!
Step 2 Acceptable for Repair?	I'm generally not interested in restoration projects, rigs that have been tampered with, or inheriting someones botched repair attempt. And I'm certainly not interested in rigs that have been subjected to a corrosive marine/salt-air environment.
Step 3 Support List	Check my Support List to see if I service your particular rig or not.
Step 4 Policies	Review my Policies and Shipping pages to be sure you are in agreement, especially regarding online payment. (I do not accept checks, money orders, or cash. And I cannot accept credit/debit card payments by phone.)
Step 5 Contact	Email your request to mike@n1eq.com. Enter the rig's model number and your callsign in the subject line, and describe the service required. I do my best to answer all reasonable requests, often within one business day. (I normally spend weekends away from the shop and computer.)
Step 6 Authorization	If I accept your equipment for repair, I will authorize a specific time frame for delivery. This is often within a week or two, but not always, depending on my current and scheduled workload. Note: Occasionally, I may not be able to accept all requests due to time constraints.
Step 7 Shipping	After you’ve received authorization to ship, please be sure your equipment is properly packed (see Shipping instructions), and ship so it'll be delivered to me during the time frame provided. If you cannot follow through, please have the courtesy of letting me know.
Step 8 Notification	I will notify you by email when your equipment has been delivered to me. And I usually unpack rigs the same day I receive them.
Step 9 Repair Process	I will keep you posted during the repair process. Most repairs are complete within a few business days, or a week at most. But occasionally, I do need to order parts, which could cause a delay. And if your rig has an intermittent problem, it could take a while to isolate.
Step 10 Invoicing	When repairs are complete, I will send an invoice and payment request via email.
Step 11 Payment	You can pay me securely online via PayPal (preferred) or Google Checkout, using any major credit or debit card. Note: I do not accept checks, money orders, or cash. And I cannot accept credit/debit card payments directly.
Step 12 Return Shipment (via UPS Ground)	After I receive payment, I will schedule a UPS Ground pickup, which is usually the next business day. And I will provide you with the tracking number. Your equipment will be re-packed in its original (OEM) box(es), if supplied. A printed invoice and any replaced components will be enclosed in the package.