NOTICE: Shop will be closed Dec 23 thru Jan 1, and will reopen on Jan 2.
Summary of how I do business:
Step #1 – Contact:
Please check my Rig List to see what models I service.
Send your request to: email@example.com (MIKE@N1EQ.COM)
And please include the following information:
- Your call-sign and model number of radio (in the subject line).
- A detailed description of what is wrong with your radio, such as what bands and/or modes are affected.
- Please mention if the radio was obtained in this condition, or if there were any repair attempts or modifications.
- And you might mention the serial number, since some radios had various design changes during their production runs.
I do my best to answer all reasonable requests, often within one business day.
(I usually spend weekends and holidays away from the shop and computer.)
If I have an idea of repairs needed, I will advise. But I can’t provide a complete diagnosis, or estimate of costs, until I actually examine the radio.
Step #2 – Authorization:
When accepting a radio for repair, I will authorize a 15-day window for shipment.
If the 15-day authorization period should expire, please check with me again before shipping.
Step #3 – Shipping:
After you’ve received authorization to ship, please be sure your radio is properly packed (see Shipping instructions). And ship it during the 15-day authorization period.
Acceptable shipping methods are UPS Ground (preferred), FedEx Ground/Home Delivery, and Priority Mail. Please do not use Parcel Post.
Note: A tracking number would be appreciated.
Step #4 – Notification:
I will notify you by email when your radio has arrived. And I usually unpack rigs the same day I receive them.
Step #5 – Repair:
I will keep you posted during the repair process. Most repairs are complete within a few business days, or a week at most. But occasionally, I do need to order parts, which could cause a delay. And if your rig has an intermittent problem, it could take a while to isolate.
Step #6 – Invoicing:
When repairs are complete, I will send an itemized PayPal invoice via email.
Step #7 – Payment:
You can pay securely on-line, via PayPal, with any major credit or debit card.
You do not actually need a PayPal account.
Note: I cannot process credit/debit card payments in-house, only via PayPal.
Step #8 – Return Shipment:
After I receive payment, I will schedule a UPS Ground pickup, which is usually the next business day. And I will provide you with the tracking number. Your radio will be re-packed in its original box(es), if supplied. And a printed invoice and replaced components, if any, will be enclosed in the package.